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At dibaje, we handle your personal information with care — this policy explains what we collect, why we collect it, and what choices you have. Access and eligibility depend on your local law and eligible regions.
When you open an account with dibaje, we collect the details you provide during registration — your name, contact information and payment identifiers such as your Nagad or Rocket mobile number. We also collect transaction records tied to your account wallet, device identifiers when you access the platform from a mobile browser, and session logs that help us keep your account secure. We do not collect more than is needed for the services you use. Payment data linked to Nagad and Rocket is processed to complete your wallet transactions; we do not store full payment credentials on our servers beyond what is required by the transaction flow. If you contact our support team, the content of that exchange is retained so we can follow up accurately. All data handling is subject to applicable law in your region. Where local law restricts the collection or retention of certain data, those local requirements take priority. You can ask us at any time what records we hold on your account by reaching the support team through the contact routes listed on this page.
This policy covers the information dibaje collects and processes directly through your account activity on this platform. It does not extend to third-party services that open in a separate window or frame, and it does not govern the data practices of payment providers such as Nagad or Rocket — those services operate under their own privacy terms. Understanding what falls inside and outside this policy helps you know who to contact when you have a data question.
Login activity, session history and device information collected when you sign in or browse the platform — covered fully by this policy.
Records of deposits and withdrawals processed through your account, including payment method identifiers. Covered here; payment-provider data governed separately.
Pages you visit and actions you take within the platform, used only to maintain and improve the service you receive. Covered by this policy.
External links, payment provider apps like Nagad or Rocket, and any off-platform service you access independently. Not covered — check the relevant third-party terms.
You have real, usable options when it comes to the data we hold. Start by logging into your account — the account settings area shows the personal details currently linked to your profile, and from there you can request corrections if anything is out of date. If you believe a transaction record is wrong or a payment identifier such as a Rocket number has been logged incorrectly, note the specific record and bring it to the support team directly. We will review and correct verifiable errors. You can also ask us to confirm what data we hold, request that outdated information be removed where applicable law allows, and ask questions about how a specific piece of your data is being used. All of these requests are handled through the support routes listed on this page. Response times depend on the nature of the request and any verification steps required — we will let you know if we need more from you to proceed.
Open your account settings to see the personal details we currently hold. If anything looks wrong, note the field and contact support with the correction.
Reach the support team with the specific detail you want updated. We verify before making changes to protect your account.
You can ask what data we hold, why we hold it and how long we keep it. We respond through the same channel you use to contact us.
Where your local law permits, you can ask us to remove data that is no longer needed. We will confirm whether the request can be completed under applicable rules.
If you have a question about this privacy policy, want to review the data we hold on your account, or need to report a concern, use one of the contact routes below. We only list channels that are active on the platform — do not rely on any route not shown here.
Open the live chat window from any page on the platform. This is the fastest route to raise a privacy question or flag an account data concern.
Send a written request to the support email address shown in your account area. Use this route for detailed data queries or formal correction requests.
The help section inside your account lists common privacy questions and the steps to take before contacting support — check there first for a faster answer.
We apply access controls to limit who inside the platform can view your personal information, and we log access to sensitive account records. Cookies are used to keep your session active and remember your account preferences — you can manage cookie settings through your browser at any time. We do not retain your data longer than is necessary for the purpose it was collected, and we review retention schedules when you close or suspend your account. Any request to update this policy or your data record should come through the support routes on this page.
Only staff with a verified need can view your personal account records. Access is logged and reviewed on a regular basis to prevent misuse.
We use session cookies to keep your account login active. You can adjust or clear cookie preferences through your device browser settings at any time.
We keep your data only as long as your account is active or as required by applicable law. When retention is no longer justified, records are removed from active systems.
If you believe this policy needs to reflect a change in your data or our practices, contact support in writing. We document and respond to all such requests.
These answers cover the questions we hear most often about data, account records and your options under this policy. If your question is not here, contact the support team directly.
We collect the details you enter during registration — name, contact information and the payment identifiers you link, such as a Nagad or Rocket mobile number. We also collect session and device information each time you sign in, used only to maintain account security.
Your payment identifiers are used only to process the transactions you initiate. We do not sell or share them with third parties for marketing. The payment provider you use — Nagad or Rocket — handles their own data under their own privacy terms.
Log in and open your account settings to review the personal details on file. For a full data summary or records you cannot see in settings, contact the support team through live chat or the support email listed in your account area.
Yes. Contact support with the specific record you want corrected or removed. We verify your identity before making changes. Removal requests are assessed against applicable law — we will tell you whether the request can be completed in full.
We use session cookies to keep your account active while you browse. You can manage or clear cookies through your browser settings at any time. Disabling certain cookies may affect how your account session behaves across pages.
This policy applies to your use of dibaje where access is permitted under your local law and in eligible regions. Where local law sets stricter data-handling rules, those rules take priority over the general terms described here.