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Your dibaje account wallet handles deposits and withdrawals through Nagad and Rocket — the payment routes your account area shows you directly. Open your account to see the current limits, verification fields and transaction history available to you in supported regions.
Adding funds starts from the deposit section inside your signed-in account. We route deposits through Nagad and Rocket, so your wallet balance is the source. Open the deposit counter, pick the wallet you are paying from, enter the amount shown as available in your account, and confirm the transfer on your mobile wallet app. Your account balance updates once the transaction clears on the payment rail. If the amount does not appear, check your wallet transaction history first — the reference number shown there matches the record in your dibaje account history. Do not submit a second deposit before confirming the first one has settled.
Log in and go to the banking section of your account. The deposit option is listed there alongside your current balance.
Select the wallet you are paying from. The account area shows the payment details you need to complete the transfer on your mobile wallet.
Type the amount within the range shown on screen and confirm. Complete the matching transfer step inside your Nagad or Rocket app.
Once the payment rail confirms the transfer, your dibaje balance updates. The transaction appears in your account history with a reference number.
Withdrawals move your available balance back to the Nagad or Rocket wallet registered on your account. Head to the withdrawal section, choose the payout wallet, and enter the amount you want to move. The account area will show you the fields required at that step — follow what is displayed there rather than any external estimate of timing or limits. If your account has a pending verification step, the withdrawal screen will prompt you to complete it before the request is processed. Keep the reference number the system gives you; it is what our support team uses if you need to follow up. We do not publish fixed payout windows because processing depends on the payment rail at the time of the request.
From your signed-in account, open the banking area and select the withdrawal option. Your available balance is shown there.
Choose Nagad or Rocket — whichever wallet is linked to your account. The account area confirms the registered wallet details before you proceed.
Type the withdrawal amount within the range the screen displays. Submit the request and note the reference number the system returns.
If the account requires an identity check before releasing funds, the withdrawal screen will show the required fields. Complete those steps as instructed.
Some account actions — including withdrawals above certain thresholds — may require you to complete a verification step. The fields and documents we ask for are shown directly inside your account area when that step is triggered; we do not publish a fixed document list here because the requirements depend on your account status at the time. Open the verification section of your account and follow the instructions shown on screen. Fill in only the fields that appear — do not send documents through chat or email unless our support team explicitly asks you to. Once you submit, the account area will show the current status of your verification request.
Log in and open the account or profile section. Any pending verification requirement appears there with the specific fields you need to complete.
Complete only the fields the account area displays. The required information depends on your account activity and is shown at the point it is needed.
After submitting, the verification section shows a status label. Check back there rather than resubmitting, as duplicate submissions can slow the review.
If your verification status stays pending longer than expected, use the support route shown in your account to follow up with the reference details from your submission.
Your dibaje account supports the local mobile wallet rails that Bangladesh members use most. Deposits and withdrawals run through the wallets listed here — check your account area for the current availability of each route.
Deposit and withdraw using your Nagad mobile wallet. Payment details are shown in the account banking section when you select this route.
Rocket transfers are available for both deposits and withdrawals. Select Rocket in the banking section and follow the account instructions shown there.
Bank transfer availability depends on your account status. Check the banking section of your account to see whether this route is currently shown for your profile.
Every deposit and withdrawal on dibaje generates a reference entry in your account transaction history. When a wallet transfer completes on Nagad or Rocket, the reference number on the wallet receipt should match the entry in your dibaje account history. Use this match to confirm a transaction settled correctly, or to give support the details they need if something looks wrong.
Your Nagad or Rocket app shows a transaction reference after each transfer. The same reference appears in your dibaje account history — keep it until the balance update is confirmed.
Account history entries carry a status label such as pending, completed or failed. A pending label means the payment rail has not yet confirmed the transfer; do not resubmit while it shows pending.
Open the transaction history section of your account to see a dated list of deposits and withdrawals. Each entry shows the amount, wallet route used and current status.
Save your wallet app receipt and note the dibaje reference number for any transaction you may need to query. These two pieces together are what support needs to investigate a discrepancy.
Account security on dibaje works through a combination of domain verification, identity checks and wallet ownership confirmation. Before entering your account details, confirm you are on the correct dibaje domain — bookmark it rather than following links from outside sources. Our support team will never ask for your password through chat or email.
Always verify the URL before logging in. Bookmark the correct dibaje address and use that bookmark directly. Phishing pages copy the look of a site but the domain will differ — check it every time.
Account verification steps are shown inside your signed-in account area only. We do not request identity documents through third-party chat apps or email outside of an explicit support case you opened.
Withdrawals go only to the wallet registered on your account. If you need to update your linked Nagad or Rocket number, use the account settings section and follow the steps shown there.
The published support route is shown inside your account. Use that route for any transaction query or account concern — it keeps your case reference tied to your account record for faster follow-up.
These are the account banking questions we hear most often. If your question is not covered here, the support route in your account is the right next step.
Nagad and Rocket are the wallet routes available in the account banking section. Select the one you use, follow the payment details shown on screen, and complete the transfer from your mobile wallet app.
Your account transaction history updates once the payment rail confirms the transfer. Match the reference number on your Nagad or Rocket receipt to the entry in your dibaje account history to confirm it settled.
Open the withdrawal section of your account, select your registered wallet, enter the amount shown as available, and submit. If a verification step is required, the screen will prompt you to complete it before the request proceeds.
A pending status means the payment rail has not yet confirmed the transfer. Check your Nagad or Rocket app to see whether the transfer completed on that side, then allow time before contacting support with the reference number.
First check your wallet app to confirm the transfer completed and note the reference number. Then open your dibaje account history to see if an entry exists. If nothing appears, contact support through the route shown in your account with that reference.
Wallet details can be updated through the account settings section. Follow the fields shown there. Withdrawals will only process to the wallet currently registered, so update it before submitting a withdrawal request.